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Hearing summary12th May 1999 Today the Inquiry heard evidence from Dr Bill Reith, Honorary Secretary of Council, The Royal College of General Practitioners. He described the examination for the membership of the College introduced in 1965, which is the assessment of the knowledge and competencies of the general practitioner on completion of vocational training. In 1989 Fellowship by Assessment (FBA) was introduced. It is awarded on the basis of a demonstration of a high level of competence in day-to day work in general practice. Membership by Assessment of Performance (MAP) has recently been introduced and is intended to assess the knowledge, skills, attitude and performance of a doctor in active practice. Dr Reith said these assessments ensure that the College takes a key role in promoting quality of the discipline of general practice. He said that comparable assessments of competency are not currently common to other Royal Colleges. The introduction of Accreditation of Professional Development (APD) is planned to cover continuing education. Answering questions relating specifically to paediatric cardiac problems, Dr Reith confirmed that contact with patients with congenital heart defects would be a rare occurrence for most practices. Therefore a first referral would probably be to a local district general hospital for initial assessment. Referral on to a specialist centre might then be made by the local paediatrician. He went on to say that the College had been unable to identify any information supplied to GPs which highlighted problems in complex paediatric cardiac surgery performance at the Bristol Royal Infirmary (BRI). However, had such information been available, Dr Reith felt that GPs would have found it difficult to interpret such information and would rely on the judgement of the local consultant paediatrician as GPs would not be able to observe patterns of performance against national standard. He highlighted the issue of notification of the GP to the death of one of their patients following surgery, stressing the importance that this should be done in a timely manner to avoid distress and embarrassment.
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FULL TRANSCRIPT
1 Day 16, 12th May 1999 2 (11.00 am) 3 MISS GREY: Good morning, sir. Good morning, Panel. 4 THE CHAIRMAN: Good morning, Miss Grey. 5 MISS GREY: Sir, today we have the benefit of hearing from 6 Dr Reith. Could I ask him, please, to come forward to 7 the stand? 8 Dr Reith, I think it has been explained to you 9 already that we have been taking evidence on oath in 10 this Inquiry, so could I ask you first, please, to stand 11 to take the oath? 12 DR WILLIAM REITH (Sworn) 13 Examined by MISS GREY: 14 Q. Dr Reith, you are the Honorary Secretary of the Royal 15 College of General Practitioners and you have come today 16 to give evidence on behalf of the College; is that 17 right? 18 A. Yes, it is. 19 Q. If I could just ask, please, for the statement WIT 59/1 20 to come up on the screen, we should have there the first 21 page of the statement you kindly submitted to the 22 Inquiry. Do you have that, Dr Reith? 23 A. Yes. 24 Q. If we turn to page 16 of that statement, that is your 25 signature, I think, at that page? 0001 1 A. Yes. 2 Q. So you have come today to talk to that statement and to 3 help us on that. 4 You have set out in your statement the work of the 5 College in general and you have exhibited a number of 6 documents to it. If we turn to page 20, we will see 7 there, I think, the charter of the College, and in 8 particular the purposes, as you would expect, are set 9 out. At paragraph 2 we see that the object for which 10 the College is incorporated shall be "to encourage, 11 foster and maintain the highest possible standards in 12 general medical practice". 13 It is then given a number of powers to achieve 14 that end; is that right? 15 A. Yes, that is correct. 16 Q. You have set out, then, in your statement, the number of 17 steps that the College has taken to seek to deliver that 18 purpose throughout the years of its existence, and we 19 can turn back, perhaps, to page 6 of the statement, 20 where you have started to summarise those. Those are 21 set out at page 6, and at page 7, and what I would like 22 to do is to just look at a number of those in a little 23 bit more detail and look in particular at the work that 24 the College has done throughout the 1980s and the 1990s. 25 It might be perhaps convenient to start by looking 0002 1 at an article which you will be well familiar with, 2 which appears at page 683 in the bundle. This is the 3 1993 article written by Sir Donald Irving, as he now is, 4 about the subject of quality in general practice. 5 Can I just ask you, that is an article, is it, 6 that you have come across on a number of occasions, no 7 doubt? 8 A. Yes. 9 Q. What is set out in that article, and it is really 10 apparent from the very first paragraph, was an analysis 11 of what you might call the "Achilles heel" of the 12 profession, variability in quality. Sir Donald said at 13 the beginning: 14 "Despite many major improvements, unacceptable 15 differences in the quality of general practice still 16 persist today". 17 If we drop down further in the next paragraph: 18 "Although in our inner cities unsatisfactory 19 working conditions are still common, generally we have 20 to face the fact that where there is poor care, it is 21 often the result of a practitioner's incompetence or 22 unwillingness to give the time and attention to provide 23 a basic service." 24 Would you agree with the analysis and the summary 25 of the problems that Sir Donald set out in that 0003 1 article? 2 A. I think that there do continue to be variations in 3 quality. I do think that the situation has improved. 4 At the time this publication was written, there was no 5 required entry standard to general practice, other than 6 at that time the basic medical qualification. 7 Obviously, the College had been in existence for 8 a number of years and its examination for membership had 9 been in existence for a number of years at the time this 10 was written, but there was no generally recognised 11 professional recognition that membership by examination 12 of our College was a requirement to become a general 13 practitioner, and indeed, no legal requirement either. 14 What has happened more recently is that the Joint 15 Committee on Postgraduate Training for General Practice, 16 which is in effect the licensing authority for general 17 practitioners, now has a compulsory assessment called 18 summative assessment which does seek to assess the 19 competence of those entering general practice. 20 The College is involved as one of the bodies 21 involved in the Joint Committee, but the College would 22 still suggest that its examination for membership is at 23 a higher standard than summative assessment and is 24 indeed a more appropriate assessment for a doctor going 25 into independent general practice. 0004 1 Q. I think it is right that the College has sought to 2 suggest that the College's qualification should be 3 regarded as the norm for recruitment of GPs into 4 independent practice. Is that something that has been 5 generally accepted by practitioners across the country? 6 A. It is patchy. There do seem to be historically some 7 parts of the country where for younger doctors in 8 training, it is the norm. They accept that when they 9 are coming to the end of their training, they will sit 10 the College examination. That is just accepted. 11 In other parts of the country, the role of the 12 College perhaps has been seen as less relevant and there 13 has been no such encouragement for that. So, again, it 14 has changed a little. I think also, there are some who 15 perhaps have seen the College setting itself up as 16 elitist and not appropriate to do so. 17 Q. Returning to this 1983 article, it might perhaps be seen 18 as a major stepping-stone on the way to the process of 19 evolving more self-conscious standards of practical 20 competence and skills within a GP's practice, and the 21 College is obviously working upon those since that 22 date. Would it be fair to characterise the article as 23 being an important stepping-stone, or not? 24 A. Yes. I think the article which was part of a wider 25 initiative called the Qualitative Initiative which 0005 1 Donald Irving was one of the key players in moving that 2 forward from the College, but it was at a time when the 3 College was increasingly concerned and taking an 4 increasing interest in improving quality of care for 5 patients. 6 Q. Another aspect of the article that, as it were, shines 7 through it is the analysis that is set out there of the 8 challenge to the GP's way of practising that may be 9 faced if the problem of the variability in standards 10 that is set out in the first paragraphs we have looked 11 at was not addressed. 12 We look down the page, perhaps, to the second half 13 where the test ahead is set out and the author writes: 14 "For the immediate future, the independent 15 contractor arrangement will continue", and dropping down 16 a sentence: 17 "The government and the rest of the profession are 18 still of a mind to see whether we have the will and 19 ability to furnish a future service of high quality 20 within the present contractor framework. Such generally 21 favourable conditions can themselves induce complacency 22 and poor motivation. Therefore our foremost challenge 23 is to show that we independent contractors are capable 24 of establishing an effective system of self-regulation 25 to provide primary and continued medical care of 0006 1 a standard which will be acceptable and highly 2 desirable." 3 He goes on to set out the possible consequences of 4 failing to grasp this nettle. He talks about -- I am 5 going to the top of the next column -- that if the 6 quality issue is not thoroughly and decisively tackled, 7 then forces outside might move to change the political 8 consensus that he has identified and that, for instance 9 in his own profession, specialists were beginning to 10 look for work outside as well as inside hospitals, that 11 paediatricians, psychiatrists, geriatricians, were the 12 best illustrations, but physicians and obstetricians 13 might also be doing the same, as hospital specialists 14 expanded outside conventional boundaries. 15 Then, equally well, there are further challenges 16 set out, and if we go on down the page a little bit, you 17 can see in the paragraph beginning "It is against this 18 potentially unstable background", the passage about 19 two-thirds of the way down: 20 "If the policy failed, the government could well 21 move on to offer patients more choice by loosening the 22 monopolistic bonds of the referral system so that 23 hospital specialists could compete with general 24 practitioners as providers of primary medical care in 25 our big towns and cities." 0007 1 Donald Irving was there setting out that 2 a prospect of a challenge to the GP's monopoly of 3 primary care in the profession did not respond to the 4 challenge he had been identifying. 5 How well do you think that article stands out as 6 a prediction for what might happen across the next 15 7 years or so? 8 A. I think many of the things that are in the article 9 there, the other practitioners in the field, if you 10 like, the reference to hospital specialists perhaps 11 looking to do what is often now called "outreach 12 clinics", the particular interest in nurse practitioners 13 and indeed other practitioners being involved, remains. 14 I think part of that is not just about the quality 15 issues; I think that part of that is generally people 16 looking at different ways of working and just generally 17 seeing if we can provide as good or better a service in 18 alternative ways. 19 So, for example, over the years, and indeed, 20 probably into the future, the scope of work that may be 21 undertaken by nurse practitioners, for example, will 22 continue to be examined. 23 I think that one of the difficulties that any 24 generalism has in whatever sphere, whether it is 25 medicine or the law or whatever, is always the one of 0008 1 the generalist being seen as having particular skills. 2 The jibe very often is "the jack of all trades and 3 master of none". What that fails to recognise are the 4 very real skills required of a generalist. Those skills 5 are no less real than those of a specialist, they are 6 just different, but I think they can be articulated. 7 I think one of the things the College has tried to do 8 over the years is to articulate those. 9 I think perhaps the most important skill for the 10 general practitioner and the role of the general 11 practitioner in a general sense in that generalism is in 12 fact being the advocate of the patient, and that is 13 a role that the generalist is particularly well suited 14 to undertake, in a way that individual specialists 15 cannot, because they may be dealing with an individual 16 patient who may have more than one problem, so they may 17 be seeing a number of specialists but actually only one 18 general practitioner. 19 Q. I think the role of the GP as the advocate of the 20 patient is something to which we will return on the 21 subject of referrals and the information GPs have on 22 that front. Can I ask you, because you have touched 23 upon it, about the question of the status of GPs in 24 amongst the medical profession as a whole, because there 25 is a tension that you referred to between attitudes 0009 1 towards generalists and attitudes towards specialists. 2 How have GPs been regarded? 3 A. I think that has changed, obviously, over time, and 4 I think that at one time, perhaps round about the time 5 our College was being set up, that the standing of 6 general practitioners with their other medical 7 colleagues was perhaps not all that it might be. 8 I think that there are perhaps a number of reasons for 9 that. General practice was seen very much as something 10 of a cottage industry. There was no particular training 11 required. Young doctors who had finished medical 12 school, and indeed at one point not even doing the 13 pre-registration but going straight into practice. 14 Personally I qualified in 1974 and there were some 15 people in my year who did a pre-registration year and 16 went straight into general practice without further 17 training. Legally they were able to do that. You 18 cannot do that now. 19 I think part of the different status, and I think 20 it would be wrong to say there was not a different 21 status, was due to that perceived lack of training 22 needed and therefore again seeming to reinforce that 23 there is no particular skill and no particular skills 24 needed in being a general practitioner, other than the 25 basic medical qualification. 0010 1 I think what we have seen subsequently, and again 2 it is highlighted in some of our evidence that the 3 College did not accept that view; the College recognised 4 early on that there was a set of learning, a body of 5 learning and experience that those entering general 6 practice needed to acquire. Perhaps the key time for 7 the College, the key opportunity for the College, was 8 the Royal Commission on Medical Education. The College 9 made, as far as I can understand it, a strong and cogent 10 case for recognised vocational training for general 11 practice, and that was largely accepted by the Royal 12 Commission. Its implementation was perhaps inevitably 13 modified somewhat by government but resulted in 14 vocational training regulations. There had been various 15 contractual changes as well. 16 I think that the standing of general practice and 17 general practitioners' roles at that time, and indeed 18 some people talk of a particularly golden age of general 19 practice in the 1970s and into the 1980s, when I think 20 that general practice in a sense really became 21 recognised as a discipline medically in its own right, 22 with its own body of knowledge. So I think it has 23 improved since then. 24 Q. And the continuing work of the College in such things as 25 the Fellowship of assessments which we will come back 0011 1 to, can be seen in part as part and parcel of that 2 developing professionalisation of the GP's role; is that 3 right? 4 A. Yes, I think it is. I think that has also been 5 acknowledged by some of the other medical Royal 6 Colleges: the work that general practice has done, for 7 example, in looking at the quality of the consultation, 8 the bread and butter of the general practitioner, will 9 obviously spill over into the work of consultancy, and 10 so on, and also the way in which, when vocational 11 training came into being, the way in which the College 12 helped to set standards and so on, and do proper 13 assessments of training, which some of the other 14 colleges perhaps had not been so familiar with, and have 15 subsequently developed. 16 But I think again, there was that recognition by 17 other professional organisations of the work of the 18 College. 19 Q. What about the changes in the contracting power of GPs? 20 Throughout this period we have seen the development of 21 GP fund-holding as a result of the NHS changes in 1989. 22 Do you think they have had any impact on the status of 23 GPs or the perception of GPs amongst the medical 24 profession? 25 A. I am sure that that, along with a number of other 0012 1 things, will all have contributed to that. I think that 2 fund-holding produced some tensions as well as perhaps 3 opportunities, and of course it created tensions amongst 4 general practitioners as well as between general 5 practitioners and hospital specialists. I think that 6 a number of general practitioners, many in the College, 7 found it an inappropriate way to move forward, but 8 others embraced it very much. Those who embraced it 9 seemed to be of the view that it gave them a degree of 10 more influence, both where patients were seen, and that 11 again comes back to the advocacy issue we touched on 12 earlier, but also in terms of trying to ensure some 13 quality standards that they wished to see incorporated 14 into contracts with hospitals, in a way that they just 15 have not been able to before. 16 Of course, we are now moving on to a stage where, 17 in England, with primary care groups, all general 18 practitioners will be involved in what has been called 19 commissioning of care, and I think that actually has 20 eased tensions between general practitioners, because 21 now everybody is involved in that process, or at least, 22 everybody in England, because it is different in 23 Scotland, Wales and Northern Ireland. 24 Q. If we return, then, to the 1983 article, that was 25 perhaps part and parcel but also an important stage in 0013 1 the quality initiative that was being developed by the 2 College at the time, and perhaps the next milestone was 3 the 1985 publication, the policy statement on quality in 4 general practice, which I think is to be found at 5 page 666 of the documents you have provided. 6 That is the title page, but would it be right to 7 see that as a statement which in many ways opened up the 8 debate on the career development of the general 9 practitioner? 10 A. Yes, I think that would be a fair summary. 11 Q. If we look at page 671, we have there the preface to the 12 document. We see there, at the paragraph beginning 13 "This is the background ..." that the College said that 14 "The document reflected our understanding of the forces 15 for change and underlines our belief that good general 16 practice is still the best way of providing primary 17 health care." 18 It went on to say that the document "outlined 19 a strategy which will lead to substantial improvements 20 in patient care by creating the climate and establishing 21 the conditions in which all members of the practice team 22 have the time and opportunity to realise their full 23 potential for the care of their patients." 24 Then the "strong preference for self-regulation" 25 is then set out. 0014 1 At the top of the next paragraph: 2 "The urgent need now is to implement this policy 3 in every general practice." 4 Would you like to summarise the aims or hopes 5 behind this quality initiative? 6 A. The hope and underlying aim was of course to improve 7 care for patients across the board. There was a variety 8 of ways in which this was to be effected, and I think in 9 many ways was effected. General practitioners were 10 being encouraged much more to work with colleagues, 11 nurses, health visitors and so on, administrative staff, 12 to begin to scrutinise the quality of their work in 13 a way they had not done before: new mechanisms through 14 medical audit, clinical audit and so on were being 15 developed; different educational methods where we might 16 be sharing from different professionals and so on, 17 rather than just taking part in unit professional 18 activity, were being encouraged. I think that general 19 practitioners were being encouraged to be rather more 20 open, shall we say, about shortcomings, on the basis 21 that if you are looking at, for example, the care of 22 patients with diabetes, it was better in terms of 23 improving care to identify how well you were doing, 24 warts and all, but to measure that, identify ways in 25 which we might improve on that care, and then reassess 0015 1 at a future date how you had done, having implemented 2 what you hoped were the changes to improve that care. 3 Q. If we turn on to page 672, in the introduction to the 4 document we see in a little more detail what it is 5 about. If we drop down to paragraph 3, you see there 6 really the same analysis as was set out in the article 7 we have already seen: a problem of a degree of 8 inconsistency, and then the need that the Council had 9 identified -- I am looking at the very bottom of the 10 page -- that patients should have an assured standard of 11 care as a result. 12 At the top of paragraph 5 in the next column, 13 general practice was showing its ability and willingness 14 to change and in particular, the document notes, "the 15 attitude of general practitioners to quality assessment 16 are changing." 17 Can you help us as to what had been problems in 18 the development or the attitude of general practitioners 19 to quality assessment? 20 A. I think that there had been sometimes a reluctance to, 21 I suppose, initially investigate oneself, but then to 22 share with colleagues how one was doing on the basis 23 that many people found it difficult to acknowledge or 24 admit they may have some failings in the quality of 25 their work. I think that the culture was shifting at 0016 1 the time of this document and subsequent. To actually 2 encourage that change, or to encourage change, such that 3 it was to be valued to be more open and so on, in that 4 that was a way forward, I suppose that fitted in with 5 views about quality improvement in other spheres, in 6 business, commerce and so on, and this was its 7 application into general practice. I think at times 8 people are reluctant to take on board new ideas, so 9 I suspect there may have been a reluctance there. 10 I think some would argue that the things like the 11 infrastructure support for general practice also varied 12 up and down the country. The independent contractor 13 status has some strengths; it inevitably has weaknesses 14 as well. There is no doubt in some parts of the 15 country, perhaps more deprived areas, even the physical 16 surroundings, the general practitioner's surgery, the 17 opportunity to have nursing and health visiting staff 18 based in the surgery, the amount of funding that was 19 available from the Health Authority for developments in 20 general practice, many of these things would have been 21 variable and in some areas I suspect not very good. 22 So there are a number of issues that would have 23 prohibited it. I suppose that many would also have seen 24 time as being an issue as well; the lack of opportunity, 25 whether perceived or real, I suspect it may be a mix of 0017 1 both, the lack of time to spend doing these activities. 2 Q. If we just return to the first issue you were looking at 3 there, the question of culture and the difficulty that 4 many would have in admitting mistakes, discussing 5 mistakes with colleagues, but also the shift in that 6 culture that you were identifying, the movement from it, 7 is that pattern something which is unique to GPs, or is 8 it a comment that would have more general validity 9 across the way medicine has developed and doctors have 10 been, as it were, socialised? 11 A. I think it is a change of culture within the medical 12 profession. It is certainly not unique to general 13 practice. There are differences perhaps in the way it 14 would be implemented, but -- I think it was part of 15 a movement, if you like, a shift more generally. 16 Q. How far do you think that movement has progressed since 17 this document was written? 18 A. I think it has progressed some way, and I think there 19 are arguments in some areas to say it has progressed 20 a very considerable way. But there will be other areas 21 where it has not progressed as much as we would like. 22 By that I am thinking particularly perhaps of the 23 clinical area. To give a specific example, one of the 24 contractual changes in the early 1990s allowed 25 additional payments for general practitioners providing 0018 1 specific care for those patients with asthma and those 2 patients with diabetes, so that was, if you like, a bit 3 of a carrot to encourage general practitioners and their 4 teams to look particularly at the care they were 5 providing for those groups. I suspect that many general 6 practitioners did look at the care of those groups, and 7 that that had an impact on that. 8 Q. In fact, the question of financial incentives and the 9 importance that they may have on encouraging certain 10 types of practice is picked up further in the document 11 at page 677. I should say, for the sake of the record, 12 that the quality initiative is set out on the pages that 13 follow, but obviously one is reluctant to go through 14 every paragraph, but it will be available on the 15 transcript for those who wish to read it. 16 If we look at paragraph (c), if we can scroll down 17 the page a little, this is the question here being 18 discussed of continuing professional education, medical 19 education, and it points out under (c) the assessment of 20 established principle: 21 "In this country [at the time the document was 22 written] the only financial incentive for good general 23 practice was in the selection and reselection of 24 trainers" and it then sets out the contract system. 25 At paragraph 34 we have the proposals from the 0019 1 College which state in particular that the College has 2 decided to give more formal recognition to sustain 3 performance in continuing professional development as an 4 essential factor in making the award of Fellowship. 5 That really is the core of what then developed 6 into the Fellowship by assessment, is it not? 7 A. Yes. 8 Q. If we go up to the next column, we see that in 9 developing these new practices, there is a recognition 10 there -- I am looking about seven lines down -- that 11 there would need to be a financial incentive. 12 Can I just ask, firstly, what financial incentive 13 has it proved possible to develop to encourage the 14 Fellowship by assessment specifically? 15 A. Again, it is variable. The majority of people who 16 undertake Fellowship by assessment are doing it for 17 their own professional development, and that is still 18 the overwhelming motive. 19 There are some health authorities up and down the 20 country -- there are a handful, I think about 6 to 8 -- 21 who have seen the criteria for Fellowship by assessment 22 and indeed, one for practice now, which is called the 23 Quality Practice Award -- who acknowledge that this is 24 an explicit exercise in setting and achieving high 25 standards of care, and are prepared to put some 0020 1 recompense into the individual and into the practice to 2 do that. 3 It has varied from about 1,000 to 2,000, 4 roughly, depending on the Health Authority, but the 5 majority of people who undertake Fellowship by 6 assessment have no financial incentive, so to speak, 7 either at the time to help them with their time and 8 effort at the time of doing it, or indeed subsequently. 9 Q. That is a mixed blessing: one may applaud the interest 10 in education that those who nevertheless undertake it 11 and succeed show; on the other hand it may well be that 12 one of the obstacles to developing a culture of 13 continuing medical education is the question of the 14 absence or presence of real financial or other 15 incentives to engage in this form of conduct. 16 What is the College's attitude on the ways in 17 which such continuing professional education can best be 18 fostered? 19 A. I think, just as a comment about the payment for 20 quality, the doctors and dentists review body just last 21 year recognised the whole issue of quality and suggested 22 that there be some available for that, for general 23 practitioners, and some of that has been worked out, 24 some detail is still being worked out, so there has been 25 recognition at that level. 0021 1 I think in terms of continuing medical education 2 or continuing professional development, and sometimes 3 the two are used interchangeably, the College certainly 4 is of the view that it is important for doctors, and 5 indeed other health professionals, to undertake regular 6 continuing professional development, and indeed, it is 7 one of the points, one of the criteria that prospective 8 members and continuing members sign up to. In becoming 9 a member you actually agree to uphold the College's 10 principles and you will undertake to keep up to date, so 11 that is there in a general sense, but it is not 12 reaffirmed in any sort of -- 13 Q. Form of sanctions? 14 A. Any formal way; it is more a given undertaking. 15 Certainly the College is of the view that it should do 16 it and the College has been very supportive of the GMC's 17 stance on revalidation, and over the past year or so, 18 the profession has been having discussion about 19 re-accreditation or re-certification or what is now 20 revalidation. The College has been developing its own 21 views on how and what form that might take, and we are 22 developing a system that is to be called "Accredited 23 Professional Development" which will be voluntary 24 initially and will certainly expect that the doctor will 25 take into account in his or her learning needs, in his 0022 1 or her professional development needs, areas of clinical 2 care, and areas that need to be improved upon. 3 There is some evidence that doctors, in 4 undertaking their continuing education, and I suspect it 5 is true of other groups, not just doctors, tend to go to 6 courses about things they know quite a lot about anyway, 7 and that, I think, as I say, is a more general truth. 8 So what APD will do is encourage general practitioners 9 to look perhaps at areas that they may be relatively -- 10 "neglected" is perhaps too strong a word, but where 11 they may not be too strong on and encourage them on 12 that, and put it into the context of what the practice 13 needs. It would not make a huge amount of sense for six 14 partners in a practice to go off and hone their skills 15 on minor surgery if that is not what the patients need. 16 So we will be doing that. 17 There will be some portfolio that the practitioner 18 will develop which will be proof of their professional 19 development. With 33,000 general practitioners in the 20 country and 18,000 college members, it will be difficult 21 to do that, to examine everyone, but the idea is that 22 there will be a sampling, if you like, of portfolios 23 nationally and locally. 24 Q. I think that the question I was seeking to explore with 25 you is, what will be either the incentives or the 0023 1 sanctions, the positive and the negative, for 2 participation, successful participation, in such 3 a scheme? 4 A. One of the issues that the College has been looking at 5 for the past year or two has been the meaning of its 6 designations MRCGP and FRCGP. At the moment, really, it 7 has been taken as being proof of having passed the 8 examination, and there has been no formal requirement to 9 keep up to date, so, for example, if you do not 10 undertake a particular course of CPD, it does not mean 11 that you will lose your membership or Fellowship. We 12 have been looking at that and obviously there is a view 13 that it would be possible to de-register someone, if you 14 like, who did not undertake that, and that is still the 15 subject of discussion within the College. It is 16 obviously a two-edged sword, as it were, for the 17 College, in that we would not want to necessarily 18 exclude people who could be helped by being within the 19 College. 20 I think that what we do acknowledge is that 21 resources are needed to undertake continuing 22 professional development. Again, there is an issue or 23 a tension between the general practitioner's independent 24 contractor status, but also, that the resources that are 25 available to them, both financial and other, through the 0024 1 Health Service and I think that there have been 2 discussions and there will continue to be discussions 3 about how much is paid for by the individual and how 4 much is paid for through the service. But I think that 5 is true of other professions within the Health Service 6 as well. 7 Q. We have discussed how this document was at least a key 8 stage in setting in motion the development of the 9 Fellowship by assessment and there is a document at 10 page 305 of the bundle which sets out the Fellowship and 11 its aims in greater detail. That, I think, is the 12 second edition, November 1995. 13 If we look at page 309, there is there, in the 14 preface of the edition, an introduction to the scheme. 15 Again, page 311 to 324 give a detailed history of the 16 scheme. I put those pages, as it were, on to the 17 transcript for those who wish to read it, but I do not 18 propose to detain you, Dr Reith, with the detail now. 19 It is right, I think, that the first elected Fellows 20 were elected on 18th November 1989, and that since then, 21 from the 1998 annual report that we have, we glean the 22 information that some 122 GPs have now attained that 23 status. 24 Can you tell us, how do you regard that as being 25 an indicator or otherwise of the success of the scheme? 0025 1 A. We would like there to be more. We are now in 2 a situation where we have roughly 100 Fellows elected 3 each year, and I use that advisedly because even Fellows 4 by assessment have to be formally elected at our general 5 meeting, but 10 per cent of those who achieve 6 Fellowship, achieve Fellowship now by assessment. 7 We certainly had hoped by now there would be more 8 Fellows by assessment and in some of the initial 9 documentation about Fellowship by assessment absolute 10 numbers and so on were put on what we hoped to achieve 11 by such-and-such a year. A number of things happened. 12 It was always acknowledged that Fellowship by assessment 13 would be a challenge and indeed, it was set out to be 14 a challenge to the individual practitioner, but I think 15 also that November 1989 was round about the time that 16 a new contract for general practitioners was being 17 discussed. If you recall, it was one that was largely 18 imposed rather than negotiated, and I think that that 19 did little to help the climate of development because 20 there was quite a lot of tension in the service at that 21 time. I think that that had an effect. I am not saying 22 that it had a total effect, but I think that the extra 23 work and the organisational change that resulted from 24 the contract, changes in 1990 and organisational 25 changes, did I think divert many general practitioners' 0026 1 enthusiasm and energy into more fundamental issues 2 because there were contractual, and the Fellowship by 3 assessment suffered somewhat. 4 It also does take some time to go through the 5 process, to do all the preparatory work, and we know 6 that the numbers are holding well in what we call NIAs 7 [Notification of Intention to Apply] for Fellowship by 8 assessment, because the criteria changed and somebody 9 who wishes to sit Fellowship by assessment has to fix, 10 as it were, the criteria they will be assessed on, 11 whether it will be the 1999 ones or whether they will 12 wait until 2000 and be assessed on those. 13 Q. It was a long process of development, I think, that led 14 to the introduction of the Fellowship by assessment, 15 because it involved an extensive first, as it were, 16 paper, but then field testing of the competencies that 17 you were defining for general practices to be developed 18 before you were ready to put it, as it were, into 19 practice. I think it is also right, is it not, that the 20 process of testing and further developing, re-evaluating 21 those competencies continues still? 22 A. Yes. 23 Q. It is obviously an assessment process that is very 24 firmly grounded in the skills required to be shown in 25 a GP's surgery. That is its purpose? 0027 1 A. Yes. 2 Q. But do you think that the approach that you have 3 developed is something that may have more value across 4 medicine as a whole and be something that could be of 5 use to other disciplines as well? 6 A. Yes, I think it would, and I think part of the reason 7 for publications such as the one you have the screen 8 just now on is to publicise this sort of activity. Over 9 the 1980s, we talked earlier about the quality 10 initiative. There was another document called "What 11 Sort of Doctor?" which was perhaps the more discursive 12 technique where people were discussing what were the 13 good and no so good attributes. This developed on to 14 how can we measure these theoretical but nonetheless we 15 think practical attributes? It is from that, really, 16 that this developed. 17 Certainly, it is grounded in the general 18 practitioner's day-to-day work, and that was always the 19 intention. The general practitioner has to undertake 20 a number of audits and studies and so on in his homework 21 and submit that prior to the assessment. It now also 22 includes a video assessment of the doctor consulting and 23 that is examined as well, to see how the doctor does it 24 on the day. 25 But it also includes a visit to the doctor in his 0028 1 or her practice, which is the final part of the visit 2 and of course, is the actual assessment on the day. 3 I think one of the things that we have been able 4 to do, which has worked very well, is that there are 5 three assessors and one of the assessors is local, and 6 has worked through the Fellowship by assessment process 7 with the intending Fellow and that professional support 8 is very much valued; the other two assessors are from 9 a completely different part of the country. So again, 10 it has, I think, enormous credibility within the 11 practice as being very challenging but an achievable 12 standard of practice, but also is rooted in day-to-day 13 practice. I think there would need to be modification 14 for other specialties, but I would see no reason why 15 other medical specialties could not develop similar 16 criteria based equally in the work that they undertake. 17 Q. Because the Fellowship by assessment for GPs represents 18 what might be dubbed a "gold standard" for GPs which 19 singles out or marks excellence in practice? 20 A. Yes. 21 Q. And it is something that you were developing across the 22 1980s? 23 A. Yes. 24 Q. Is there any particular reason that you can think of why 25 the GPs' College may have taken the lead in this 0029 1 particular form of activity, because I think it is 2 a unique scheme amongst the other Royal Colleges. 3 A. We are certainly not aware of anything similar in the 4 other RCGPs, or indeed, nothing quite like it elsewhere 5 in the world, although some of the other English 6 speaking countries are looking at similar things: the 7 Australian College of General Practitioners and so on, 8 for example, but I think part of it is the culture 9 within our College, that it developed from the quality 10 initiative, the discussions trying to tease out and 11 develop what was the discipline of general practice, and 12 I think most importantly, trying to capture what were 13 the measurable elements of the good quality of practice, 14 and I think that that is partly down to some of the 15 individuals that were involved in that time. It was, 16 I think, a particularly vibrant time intellectually for 17 general practice, and also may have been, and I suspect 18 probably was, the College rising in a sense to the 19 challenge set out in the very first document, Donald 20 Irving's document. 21 So, for our College at that time, it seemed the 22 right thing to do. Other Colleges, I suspect, had 23 different priorities. But again, I think that even at 24 that time, even now in Medical Royal College terms, we 25 are in our infancy, and I think that sometimes in 0030 1 organisational terms, that relative youth or that 2 relative youngness does actually allow you opportunities 3 to look at things and develop things in a way that 4 perhaps more established organisations tend to draw back 5 from. 6 Q. Are there now mechanisms, or were there then mechanisms 7 for collaboration between the Royal Colleges on the 8 development of initiatives such as this? 9 A. There is now something called the Academy of Medical 10 Royal Colleges which may have been mentioned already 11 during the Inquiry, and that is an opportunity, there 12 are regular meetings between all the Presidents of all 13 the Royal Colleges to meet regularly. That used to be 14 called the Conference of Medical Royal Colleges, but my 15 understanding at that time is that when it was the 16 Conference of Medical Royal Colleges, it was more -- 17 I think it developed as some of the Presidents of the 18 Royal Colleges getting together to keep in touch 19 basically, I think, and then obviously they became more 20 formalised and included all the Royal Colleges, 21 including our own, and I think has become more 22 formalised. I think there has in more recent years been 23 more sharing of ideas and developments. I think all the 24 Colleges have begun to develop the thinking of quality 25 issues. 0031 1 Q. One of the limitations which must be inherent in 2 a scheme such as the Fellowship by assessment is that 3 there must be a danger that to some extent one is, 4 I would not say preaching to the converted, but 5 nevertheless you have a scheme which is addressing some 6 of the leaders in patient care in the first place, so it 7 is not a scheme that is perhaps developed in order to 8 target problems of poor performance. Is that fair? 9 A. Yes, that is fair. It is certainly looking at the range 10 of excellence rather than the range of 11 under-performance. 12 Q. So what are the College's initiatives that are designed 13 to address the poor performing doctor? Is that the 14 question of the continuing medical education, the APD 15 scheme that you have already addressed? 16 A. That will be part of it, but I think that just very 17 briefly, if I may tell you something of the other 18 initiatives that are going on to look at performance, 19 the College's examination was founded in the late 1960s 20 and has been continuously modified and adapted over that 21 time. However, for many years it has been acknowledged 22 that it is an examination or an assessment that is most 23 appropriately taken towards the end of vocational 24 training, so it is undertaken by the doctor about to 25 enter general practice, independent practice. 0032 1 We are aware that for various reasons people 2 perhaps who trained a few years ago were not necessarily 3 encouraged to take the College's examination. They did 4 not see the relevance of taking it at the time. They 5 have in a sense been excluded from College activities 6 and we know that many of them would like to have 7 belonged to the College. There is really at the moment 8 no alternative but to do the exam, which is not intended 9 for the practitioner who has been, say, then years in 10 practice. 11 Over the past couple of years or so, we are 12 developing something called "Membership by assessment of 13 performance" and that has now become effective and went 14 through our annual general meeting in November last year 15 and actually has gone live as of 1st April. 16 Basically, what that is, again it started off in 17 a similar way to Fellowship by assessment, that a group 18 of doctors sat down, decided what was acceptable or not 19 acceptable performance for the practising practitioner 20 in providing a good standard but not necessarily the 21 excellent standard of the Fellowship by assessment. We 22 have developed criteria very similarly to Fellowship by 23 assessment, and indeed, there has been a tremendous 24 interest in this from many established practitioners who 25 are not members, and we are now receiving applications 0033 1 for that. Of course, what we are trying to do is to 2 gain consistency of methodology so that, for example, 3 Membership by assessments of performance includes the 4 candidate requiring to produce a video of consultations 5 just as Fellowship by assessment does. Some of the 6 other things are very similar as well, but obviously, 7 when we are looking at Fellowship by assessment, 8 a higher standard is expected. We hope that large 9 numbers of general practitioners will be encouraged to 10 do Membership by assessment of performance. 11 We also have similar initiatives for practices, 12 because again the independent practitioner, his or her 13 work is intricately bound up with that of the practice 14 as a whole. We already have a Quality of Practice award 15 which is akin to Fellowship by assessment but for the 16 practice rather than the individual, and have piloted 17 something called "practice accreditation" and in fact 18 have just received fairly substantial funding to develop 19 that into what will be called "quality team 20 development". 21 So there are other initiatives like that. 22 I think it is fair to say that none of those are 23 primarily geared to picking up the underperforming 24 doctor, and I suppose that where we are coming from is 25 the premise that doctors wish to provide good quality 0034 1 care for their patients where they are to encourage and 2 support, and achieve that, and actually also to be able 3 to demonstrate it and I think that what we can provide 4 as an organisation is partly the support but actually 5 also the context, because I think that for the 6 individual practitioner, it is often difficult to know 7 how they are doing without any sort of comparison by or 8 with their colleagues. 9 Q. So your strength is in setting and developing standards 10 of good practice, and then being an educational tool to 11 enable members to reach those standards, rather than 12 a body which is applying sanctions or disciplinary 13 forces against its members? 14 A. Yes. 15 Q. How would you assess the ability of the College to 16 influence the conduct of GPs when one sets its influence 17 against all the range of factors that must impact upon 18 a GP's performance? What is the impact of the College? 19 A. I think the impact of the College in developing 20 a general practice and general practitioners over the 21 past 40/50 years has been very significant. I think 22 that the College is seen by both members and non-members 23 as an organisation which takes care to tease out what 24 the issues and problems are, will undertake some 25 research and evaluation, try to measure things in 0035 1 objective ways, and set standards which at times may 2 seem a little daunting to some people, but actually are 3 based in reality, nonetheless, but yet are encouraging 4 people to do better. 5 Q. You have spoken in your statement of the work that the 6 College also does in the accreditation of hospital 7 teaching posts for the purpose of GP training, and 8 I think the Inquiry would ask that any records that are 9 available to you or in the power of the College of any 10 visits to the BRI be made available to it, but that is 11 not something we can address here and now, today. 12 In general, were you, as a college, ever in 13 a position or required to use the powers at your 14 disposal to sanction hospitals if the training made 15 available in them did not appear to be suitable or 16 sufficiently good for GPs? 17 A. Yes, if I can just take your first point first, and just 18 confirm that we will be very happy to look and see what 19 records may be available, either locally in the Bristol 20 area or indeed through the Joint Committee on 21 postgraduate training, about Bristol Royal Infirmary 22 particularly. 23 The regulation of hospital posts as far as general 24 practice is concerned is now done through the Joint 25 Committee for Post-graduate Training for General 0036 1 Practice, of which the College is a parent body. The 2 other parent body is the General Practitioners' 3 Committee of the BMA, previously the General Medical 4 Services Committee. 5 The responsibilities of the Joint Committee have 6 changed recently as a result of legislation and that 7 legislation is primarily brought in to bring the UK into 8 line with European legislation. I can certainly outline 9 roughly what that assessment is, if you wish. 10 To answer your last question about has any 11 hospital ever been de-approved, if you like, for 12 training, there was a particularly memorable event a few 13 years ago, when in fact the whole region was debarred 14 from -- well, the Joint Committee's decision was to 15 debar the region from training, but it did not take 16 effect immediately. Obviously there would have been 17 very considerable problems for doctors then in training, 18 so that the region was notified that its training status 19 would be removed at a future date. 20 In fact, what happened in the interim was that 21 significant changes were made in the nature of training 22 and that did not need to take place. 23 I do know that since the past year or 18 months, 24 since the Joint Committee's responsibilities have 25 changed, particular posts in certain hospitals in the UK 0037 1 have been withdrawn from training as a result of the 2 visiting process. 3 Q. What is the effect of that sanction? What importance 4 does it have to the hospital concerned? 5 A. It certainly causes people to focus their attention on 6 the issues and efficiencies. Again, one of our concerns 7 is to not adversely affect patient care, obviously, but 8 also not to compromise unnecessarily the doctors that 9 may be in post in training, because they obviously may 10 find themselves in a difficulty as well. 11 Basically, what will happen is that the visit to 12 a hospital will include discussion with hospital 13 consultants about the training that they offer to young 14 doctors; it will include discussion with the young 15 doctors in training about their experience, and will 16 also include discussion with the GP course organisers 17 for that particular scheme. If there is corroborating 18 evidence -- one of the difficulties may be that it may 19 be that for example, a young doctor in training has 20 particular criticisms of a particular post. Other 21 information may suggest that that is not the case, or 22 accepted widely, so obviously a judgment has to be made, 23 but if the balance of evidence seems to be that the post 24 is unsatisfactory, at the end of the three-day visit, 25 the visitors will notify the organisers that they are 0038 1 very concerned about this, and their recommendation will 2 be that the post not be approved. 3 Q. Why would that be of concern to the hospital in 4 question? 5 A. What happens then is that if the training status is 6 removed, the hospital is not then allowed to employ 7 young doctors or to advertise the post as a training 8 post. They can cover the post by making it a service 9 post, but the level of posts that are used for general 10 practice training tend to be some of the more junior 11 ones, the Senior House Officer posts, the overwhelming 12 majority of them in the UK are training posts, so the 13 hospital would probably find it difficult to attract 14 staff to undertake those posts. 15 Q. Thank you. If I could come back to page 10 of your 16 statement, this is the part of your statement in which 17 you first start to address the subject of referrals from 18 GPs to specialised practitioners of children who might 19 be suffering from cardiac congenital heart problems. 20 Throughout your statement in dealing with this 21 issue, you make the general point that a GP would rarely 22 encounter a child with a congenital heart defect in his 23 or her practice. I am looking there at paragraph 2.1.2, 24 at the bottom of that page, where you point out that the 25 conditions are rare and that the average list size would 0039 1 only contain 10 patients of all ages affected by 2 congenital heart disease, with one new case arising 3 about every five years. 4 The reference that you have given there, again for 5 the sake of the record, is to an article which appears 6 at page 774 of our bundle. 7 You go on to say that the initial diagnosis of 8 a heart defect would be likely to take place on the part 9 of a paediatrician, or possibly a paediatric 10 cardiologist, depending on the nature of the defect, at 11 the hospital to which the child had been referred and 12 that therefore, by the time a GP had contact with 13 a child with such a defect, it might well be that both 14 diagnosis and a course of treatment, even surgery, had 15 taken place. 16 If we could take the case of a child whose heart 17 murmur, say, had not been picked up at birth and whose 18 mother, the child had been discharged from the Maternity 19 Hospital, but then the child fails to thrive and is 20 brought in to the GP because she is not feeding 21 properly, something like that, and the GP therefore is 22 contemplating referral to a paediatrician, I think that 23 is the scenario you have painted as being a realistic 24 one? 25 A. Yes. 0040 1 Q. Can I ask, if the GP is considering whether to refer to 2 a paediatrician, on what data or information would the 3 judgment as to the adequacy or the service likely to be 4 provided by that paediatrician have been based? 5 If we could look first, perhaps, at the period 6 from 1984 to 1989, before the development of the NHS 7 changes and reforms, what sort of data would have been 8 available to a GP at that time? 9 A. Not very much, in all honesty. I mean, much of the 10 general practitioner's decision to refer will be on the 11 basis of personal knowledge. Over time, a general 12 practitioner will get to form a view, an opinion, on the 13 range of abilities and indeed the range of 14 specialisation of consultant colleagues, and again, 15 different specialties have evolved at different rates, 16 so, for example, in surgery, there was some 17 specialisation some time ago, a number of years ago, in 18 many centres into surgeons specialising in breast 19 surgery, thyroid surgery and that sort of thing. In the 20 surgical condition of ophthalmology, it is only now there 21 is specialisation into those dealing with retinal 22 problems, and so on, so again it must be taken in that 23 context. 24 Whether or not one would refer in the particular 25 instance to a paediatrician or a paediatric cardiologist 0041 1 would depend to an extent on local practice. Probably, 2 a large chunk of the population and their GPs do not 3 have immediate access to a major hospital and many of 4 them will be seen through district general hospitals 5 which will tend to have a general paediatrician rather 6 than a paediatric cardiologist. That again, I am sure 7 you will appreciate, is due to population size and so 8 on. So there are many parts of the country where 9 a general practitioner will refer on to a general 10 paediatrician. There may be five or six paediatricians 11 in the hospital and perhaps one or two of them might 12 have a special interest in paediatric cardiology. That 13 would not be the whole nature of their work, but 14 obviously they have a particular interest in that. 15 Q. If I could just stop you there for a moment, you mention 16 in your witness statement an article and a letter in 17 reply which effectively make the point that there is 18 still some debate as to the merits of a referral direct 19 to a paediatric cardiologist as opposed to 20 a paediatrician in the first instance. 21 A. Yes. 22 Q. Is that something on which there is a consensus of 23 medical opinion now, or is this a matter which varies 24 from area to area? 25 A. I think, again, that still varies. I think the issue is 0042 1 more one of ready availability to the general 2 practitioner and indeed the patient, so that, for 3 example, if you had a general practitioner practising 4 perhaps in the far south west down in Cornwall, 5 somewhere, he or she would be much more likely, I would 6 have thought, to send the child to the local district 7 general hospital, even if he thought it was a cardiac 8 problem, rather than sending up to Bristol or into 9 London, simply in terms of the initial process, getting, 10 if you like, a more specialised opinion initially, and 11 then getting the view of that colleague as to whether or 12 not further referral or investigation was needed, 13 because I think again the article does say that in 14 a very significant number of children, further 15 investigation is not actually necessary. 16 So again, it is a judgment about the patient 17 getting the care that the patient needs with convenience 18 in terms of the difficulties that some patients have in 19 travelling long distances or going to the nearer 20 hospital. I think the issue about the availability of 21 paediatric cardiologists is, I suspect, one more about 22 population size and again, the whole issue of keeping up 23 with the expertise. It would not seem to make sense to 24 have a very specialised doctor, for example, 25 a paediatric cardiologist, in every district general 0043 1 hospital. They would just not be seeing the volume of 2 work that would keep up their skill and so on. 3 Q. So if we return to the question of our representative GP 4 back in 1984 to 1989, and he or she is deciding whether 5 to refer a child he suspects may have a heart murmur, 6 may be innocent, may not be, on what sort of factors is 7 he or she going to base his or her decision as to 8 whether or not to refer a child to a particular 9 paediatrician or a particular hospital? 10 A. It will, as I say, I would have thought, be that for the 11 majority, the initial thought would be to refer to the 12 local district general hospital. Obviously those in 13 a city like Bristol would have the opportunity of 14 referring directly to a paediatric cardiologist, but it 15 is the availability of the hospital. The particular 16 interest and area of expertise of the paediatricians, 17 and again, if the general paediatrician had a special 18 interest in cardiology, it would seem that that would be 19 the individual that would seem most appropriate to refer 20 to. I think again, from what I have said about 21 population size, there may not be a huge choice in that; 22 there may just be one or perhaps two with that 23 particular interest. 24 Q. What sort of information or messages, to put it more 25 generally, would have been available to the GP about the 0044 1 competence or the service that might be being provided 2 by those paediatricians? 3 A. I do not think there would be any regular information 4 coming from the hospital about the case mix or anything 5 like that, or the range of patients and so on that the 6 particular consultants were seeing. There is the 7 overall and to some extent very general reassurance 8 general practitioners would get from the appointment 9 process for a consultant, whereby a consultant vacancy 10 came up or occurred, a number of applicants presumably 11 would be interviewed and the interview process for 12 consultants, as I am sure you are aware, does include 13 a Royal College representative, the Royal College of 14 Paediatrics or Child Health, I suppose, would be on the 15 appointment panel and that would be a general assurance 16 that a person who had been suitably trained, who had 17 completed their certificate in specialist training, had 18 been appointed. 19 Q. So there is the general faith, as it were, that the 20 system will function and generally does function 21 adequately in most cases? 22 A. Yes. 23 Q. What about sort of word-of-mouth? Do messages filter 24 out from patients as to the experience they have had 25 with particular consultants they have seen? 0045 1 A. Yes. There will be what one might call local 2 knowledge. General practitioners individually will form 3 opinions about how well consultants have dealt with 4 patients in the past. They will come across consultants 5 at meetings, there will be a feedback from patients 6 about how consultants appear to have been in their 7 manner and how well they have related; there will be 8 issues about how easy the consultant is to contact, to 9 discuss things over the phone; how quickly 10 correspondence comes through. It is, I suppose, like 11 a jigsaw, really, and all of these will come into 12 account. 13 There will also, of course, be discussions with 14 colleagues, with partners in one's own practice, on 15 one's experiences. 16 Q. If that was the position from 1984 onwards, did anything 17 of any significance change after 1989, or more 18 accurately, around 1991 and thereafter, when the NHS 19 reforms were put into practice? 20 A. Presumably you mean particularly fund-holding? 21 Q. Yes, I am talking specifically of a fund-holder GP who 22 might therefore have perhaps more choice or have to 23 consider more widely who he or she referred to. 24 A. I suspect in a field as specialised as this, probably 25 not a huge difference, frankly. Some hospitals did 0046 1 begin to produce some information about the services 2 that were available, and these would be sent out to 3 practices, but this was variable up and down the 4 country. Again, remember that not all GPs took part in 5 fund-holding, but those who did had a degree of 6 flexibility in referring for outpatient assessments and 7 so on. But again, they would take into account their 8 view of the local hospital, the facilities there, and 9 expertise of the staff there, and again the patient's 10 view in terms of distance travelled and so on. In 11 paediatric cardiology and so on, I would doubt it would 12 make much difference, frankly. 13 Q. If we are talking about a fairly specialised service, 14 remembering always I am taking the example of referring 15 to a paediatrician rather than to a paediatric 16 cardiologist, because that would appear to have been the 17 norm, would it have been the case that GPs were getting 18 or picking up more information about less specialised 19 situations? I mean, for instance, referrals for hip 20 operations, to take one example, as opposed to referrals 21 to children with conditions they might encounter fairly 22 rarely. 23 A. I think, I mean, in some parts of the country where 24 there were a number of hospitals to choose from, 25 providing similar services and seeming to be of 0047 1 a similar quality, yes, general practitioners may have 2 changed their referral pattern a bit, but I do not 3 think -- I suspect this is one of the reasons why 4 fund-holding did not seem to take off in the way that 5 some had initially assumed it would, because in fact 6 there was not a huge impact on that. Contracts for GPs 7 for services with hospitals did not shift around 8 hugely. I think again that is partly because of the 9 general practitioner's knowledge of a local hospital, 10 and also patients affinity, really. I think in many 11 parts of the country patients -- it is very 12 reassuring -- have particular views of the abilities of 13 a hospital and we only have to see the public outcry if 14 a hospital is threatened with closure. People are very 15 warm to their own hospital. 16 Q. Were GPs at any time agitating or pressing for further 17 information about outcomes, about clinical performance, 18 or was, on the whole, GP pressure directed to such 19 things that have had a great deal of attention in the 20 NHS, such as waiting lists for their patients or 21 possibly cost of procedures? 22 A. I think it has been more looking at the length of time 23 that patients perhaps have had to wait; the length of 24 time that it takes to get referral letters back from 25 hospital, from the consultant, changes in treatment and 0048 1 so on, so I think it has been more on that side and 2 particularly in the time you are mentioning, in the 3 early 1990s, and so on, there was not such interest in 4 outcome indicators, and so on, that there is currently. 5 Q. If we go to your statement at page 14, you mention at 6 the top of that page, perhaps 2.2.4, that with respect 7 to Bristol, general practitioners were referring to 8 a hospital that was known to be approved as a major 9 teaching hospital in the UK and was funded as such by 10 the Department of Health. 11 Are those the sorts of triggers that would have 12 been important in establishing that a hospital such as 13 Bristol would be likely to be regarded as providing 14 a decent standard of care? 15 A. Yes. I think it would. I do not think it would 16 necessarily be uppermost in the mind of general 17 practitioners, "We will refer to Bristol Royal Infirmary 18 because it is a major teaching hospital" or "it is 19 funded by the Department of Health", but that knowledge 20 is there. Given the various checks in the system, 21 I think it is not unreasonable for a GP to supervise 22 that there are high standards of care taking place. 23 Q. That assumes that one assumes the best and the system is 24 working adequately, unless a particular scare story or 25 some particular incident occurs that triggers alarm 0049 1 bells? 2 A. Yes. It does. 3 Q. If we take the next paragraph: 4 "We are unable to identify information which was 5 supplied to a general practitioner which would lead them 6 to doubt the performance of any particular unit in that 7 hospital." 8 That simply is eliminating the possibility that 9 you may have information on Bristol that would have been 10 of relevance to the Inquiry, is it? 11 A. No, in preparing evidence, I did contact -- as 12 a national College we have a faculty structure which is 13 sort of the local area, so, for example, Devon and 14 Cornwall are one area and Severn is another, and so on, 15 so that it seemed to me that it would be helpful to ask 16 of our faculties if any information had been available 17 to them. The reply we got back from them was that there 18 had not been any information. I think, in fairness to 19 the hospital, I suspect I would have got the same answer 20 had it been another hospital in another part of the 21 country that I asked. 22 Q. The word "that" in "that hospital" implied there might 23 be other hospitals in which the answer might be 24 different? 25 A. No such implication was intended. 0050 1 Q. If we go on to paragraph 2.2.6 of your statement, you 2 say that if information were available to the GP, more 3 detailed information about outcomes and so on, it would 4 be difficult for an individual GP to interpret because 5 of each unit's case mix and that the GP would normally 6 rely on the consultant paediatrician for their 7 interpretation of the case mix and the severity of each 8 case within it. 9 There are possibly two different issues that are 10 underlying that paragraph, and I would like to ask your 11 comments on both. 12 The first is the question of the interpretation of 13 what might be specialised data. I think what you are 14 saying, perhaps, is that crude figures such as mortality 15 rates would not, of themselves, be of any particular 16 assistance to GPs unless there was some information that 17 put them in context? 18 A. Yes. That is part of it, but I think there is also the 19 issue about whether the GP is the best person to 20 interpret the data anyway, and I think that is the point 21 about the consultant paediatrician there. 22 Q. So there is an absence of specialist knowledge that 23 would enable a GP to make the best of information; it 24 needs to be done by a specialist? 25 A. For certain specialties, that would be the case, and 0051 1 this is one. Again, it is to do with the rarity of the 2 condition or conditions, and relates back, I think, to 3 the earlier comment that the average GP will see one 4 case of complex cardiac problems in children every five 5 years and that it is very difficult to then relate back, 6 if you have patients who are affected, to remember back 7 to what happened so long ago in that particular field. 8 Q. But what information, accompanied by specialised 9 interpretation, might be of assistance to GPs, or are 10 you saying that really the only thing a GP should be 11 seeking to do is to refer on to a competent 12 paediatrician, who ought themselves to know best where 13 next to send the child? 14 A. I suppose it is a bit of both, really. In making 15 a referral to a specialist colleague, the general 16 practitioner is asking that specialist to undertake 17 a consultation, therefore acting as a consultant, 18 really, so he is speaking his or her advice on how to 19 deal with a particular problem that may well be outwith 20 his competence, or indeed may be seeking his reassurance 21 that the abnormality is not an abnormality but is within 22 the range of normal and does not need further treatment, 23 so that is a reason for the referral from both the 24 patient's point of view and the GP's point of view, but 25 the GP, nonetheless, does not abrogate all 0052 1 responsibility for the patient in making a referral, and 2 obviously it becomes a little more tenuous as the 3 patient is referred up the specialist ladder, if you 4 like, or on to tertiary care and so on, but obviously 5 the GP does bear some responsibilities, and part of that 6 is ensuring that the patient is aware of what is going 7 on, helping the patient to interpret perhaps what he or 8 she has been told in hospital, and so on. Again, there 9 is an advocacy role, helping the patient to understand 10 things. But particularly in very specialised areas like 11 we are talking about, the GP really would not have the 12 knowledge to make an assessment of an individual 13 practitioner's competence in that way, I would suggest. 14 Q. Is there any more information accompanied perhaps with 15 specialist assessment that could be of assistance to GPs 16 in this area, or have we arrived at a situation where 17 the best they can do, and quite properly, is to pass 18 them on to a consultant paediatrician? 19 A. I think we probably are in that situation where it is 20 necessary to consult with the paediatrician now. It may 21 well be that that it is appropriate for the general 22 practitioner to have some discussion, if not 23 face-to-face then certainly over the phone, rather than 24 just in written correspondence, to have some discussion 25 with the consultant paediatrician about what is best for 0053 1 that particular patient, which again may be information 2 about family circumstances and so on if, for example, 3 the consultant paediatrician was referring to 4 a particular course of action. I think that would be an 5 important role, but in terms of the clinical need of 6 that particular child, I think the GP would be obviously 7 taking very strong steer from the paediatrician on 8 that. 9 Q. Does that mean that in effect the GP cannot really 10 benefit or would not seek to obtain information about 11 the comparative performance or outcomes in tertiary 12 centres because of a reliance on the next stage up from 13 their level of referral? 14 A. I think, again, it would be variable. I think there is 15 information that would usefully come through to general 16 practitioners on many conditions and many procedures 17 which are perhaps more common and which they are 18 therefore referring more patients on. I think it does 19 become more difficult when one is dealing with very 20 small numbers and more infrequency. 21 Q. If that is right, how can the GP use their knowledge to 22 assist the patient to assess those things? They 23 obviously have an important role, and have discussed it 24 as the patient's advocate. What are they going to be 25 able to do to assist the patients? 0054 1 A. Again, if they were uncertain about certain things that 2 have been written or if the patient raises something the 3 GP could not answer, that would be then when the GP 4 would contact the paediatrician again and discuss it 5 with them. If he or she could not interpret it at the 6 time, he would actually again seek to consult with the 7 specialist to try to get more -- and that does happen. 8 I suppose it is perhaps part of the nature of the 9 sort of medical school education I went through that 10 very often unusual things do stick a little bit in your 11 mind and, you know, would actually be of particular 12 interest, so the GP would perhaps, as I say, refer back 13 to the paediatrician and have, perhaps, a fuller 14 discussion with the paediatrician about such an unusual 15 situation than they would have done about something 16 which was more commonplace. 17 Q. If it is right that GPs would be able to derive very 18 little benefit from information about tertiary centres 19 because they so rarely encounter these particular 20 problems, what hope is there, as it were, that parents 21 will be able to derive benefit from such information? 22 Is there any case for giving it to them? 23 A. I think the first thing is, I do not think it is true of 24 all tertiary procedures: I think there is a difference 25 between much of the activity that goes on in tertiary 0055 1 centres and the very specialised nature as we are 2 talking about here. 3 I think again, there is a particular need, because 4 of the rarity of the conditions and because of the 5 difficulty that the average general practitioner will 6 have in interpreting some of the information that would 7 be available, I think it does put a particular onus on 8 these very specialised centres and so on to have high 9 quality information for patients, that is understandable 10 to patients as well. It certainly has happened to me, 11 I know it has happened to colleagues, for some rare 12 conditions, with computerised technology and so on, 13 patients will sometimes come in to the GP with something 14 printed off the Internet or a patient Support Group that 15 they have seen, because again, many rare conditions do 16 have specialist associations, and in a sense, that is 17 very appropriate, that the patient has a very real 18 interest and a very natural interest in finding out as 19 much as they possibly can about the condition, and that 20 is appropriate, and it is appropriate that they discuss 21 that with the GP. But for the general practitioner, it 22 is part of a much bigger and wider workload, so the GP 23 may well not have, and probably would not have, that 24 very specialised interest in that particular case. 25 Q. So the initiative must come from the specialist centres 0056 1 themselves to take the lead in developing ways of 2 informing and assisting patients to understand the 3 nature of their procedures and the role of the GP is to 4 help the patient in talking through that, if you like, 5 and then to pick up, to clarify, to explore on their 6 behalf, areas that still remain doubtful or uncertain? 7 A. I think that is probably largely true. I know that many 8 specialist units do now produce literature and videos 9 and patient information, which is very helpful. I think 10 that if there is still doubt or the patient just has had 11 no information and has not had the opportunity for 12 discussion, I think that is where the general 13 practitioner can contact the tertiary unit or the 14 specialist unit seeking more information, so I do not 15 think it is necessarily quite as passive as you painted 16 it. 17 Q. If I did so, it was unintentional. 18 A. It sounded to me as if you are suggesting it is very 19 much a one-way flow. I think it will be very often 20 largely a one-way flow, but it need not be. The general 21 practitioner can play a key role if he or she feels that 22 the information has not been made available. 23 Q. I think when I started on this line of questioning I was 24 suggesting that there were perhaps two threads in 25 paragraph 2.2.6. The first, I think I was trying to 0057 1 suggest, was the question of the availability of the 2 specialist expertise. 3 A. Yes. 4 Q. The second, perhaps, though, is just information 5 overload for GPs. Is there an issue about what use they 6 can sensibly make of data such as hospital league 7 tables, indicators of hospital performance, that are now 8 possibly becoming or are about to become more generally 9 available? 10 A. Yes. I mean, we live in an age when there is lots of 11 communication about very many things, and there is 12 a huge amount of literature, much of it unsolicited, 13 that arrives on the average GP's doorstep every day, so 14 again I think the information that comes has to be 15 relevant and it was relevant at the time it was needed, 16 which of course can be a problem in itself. 17 So I think, yes, there is a whole issue about 18 that, and certainly, in the field of guidelines, for 19 example, there is just an enormous amount of literature 20 coming through that is impossible to absorb and 21 incorporate. 22 Q. If we can just go on to page 15 of your statement, you 23 mention at paragraph 2.5.1 that a GP would expect to be 24 quickly notified by a hospital and to respond 25 appropriately in the case of the death of an infant or 0058 1 child. 2 Then you mention that GPs undertake bereavement 3 counselling for all age groups. 4 Can I ask, is this provided as part of the NHS, 5 first? 6 A. Yes, it would be, yes. 7 Q. And secondly, is it generally provided by the general 8 practitioner himself, or would it be a question of 9 referral to a specialist bereavement counsellor? 10 A. For the majority it would be the GP or someone else in 11 the primary care team, for example a health visitor, 12 particularly if there had been a child involved and the 13 health visitor had a good relationship with the family. 14 Q. And that would be true throughout the period 1984 to 15 1995, would it? 16 A. Yes, it would have been, except that it was probably 17 less developed. Again, this is an area where the 18 medical profession and other health care professionals, 19 it has developed over the years, so it is, I would hope, 20 better now than it was a few years ago. 21 I am just trying to think, exactly when. 22 I suppose it was probably the late 1970s, the early 23 1980s, that there began to be much more interest in this 24 type of activity, but I can certainly check up on that 25 in terms of timing. 0059 1 Q. I think it would be valuable if the College were to do 2 that. When your statement says GPs undertake 3 counselling for all age groups, it would be useful to 4 have a sense of how true that has been throughout the 5 period. 6 A. Certainly much of the interest in this field has 7 developed from the palliative care movement. I cannot 8 off the top of my head remember when that really began 9 to be more incorporated into day-to-day practice. 10 Q. Certainly, looking at the pressure of time that is on 11 many GPs, and the statistic of 8 minutes for the average 12 consultation is widely used or heard, there might be an 13 issue as to whether or not GPs had the time in their 14 practices to give over to services such as bereavement 15 counselling? 16 A. Yes. I think again, to an extent it may depend on how 17 you define the term "counselling". I think that many 18 patients will be seen and very often visited at home by 19 the GP at the time of the death, and that for many 20 patients, or for many relatives of patients, it is not 21 a continuing or ongoing process. Obviously there are 22 certain situations where the relatives are encountering 23 particular problems and so on and it may take longer, 24 but I say again, for the majority of GPs I would think 25 this would be undertaken as a home visit, that sort of 0060 1 thing. So the time constraint is still there, but not 2 quite the same as when there is a patient waiting 3 outside to be seen. 4 Q. Is that perhaps what lies behind the word 5 "appropriately", because you say that a GP would 6 respond appropriately in the case of a death? What is 7 an appropriate response to notification by the hospital 8 of such an event? 9 A. Again, it will vary and different practitioners and 10 different practices will have different responses, 11 I suspect, but certainly it would seem appropriate to -- 12 I am sure many GPs do -- make contact with the family at 13 a suitable time after the death; that they would most 14 probably offer their sympathies and those of others that 15 have perhaps been dealing with the patient or the child 16 that had died, and that they would discuss future 17 contacts and so on. Again, it would depend on the time 18 available and funeral arrangements and things like that 19 again. Again, it is the balance of not wanting to be 20 too obtrusive at a time of great grief and the family 21 knowing the general practitioner is there for support as 22 well. 23 Q. Generally the general practitioner, as a matter of good 24 practice, would be the one to make the initial contact, 25 rather than waiting for the family to contact their 0061 1 surgery? 2 A. That would certainly be my practice, yes. 3 Q. Does that mean that if families may, for instance, tell 4 the Inquiry that nobody offered them bereavement 5 counselling, then perhaps it might be suggested, it 6 might be a problem of definition here, that contact from 7 a GP, a home visit, might not be seen as counselling, 8 even if it was intended by the GP to provide that form 9 of support? 10 A. Yes, I think that is probably true. Again, of course, 11 it is how much has been picked up. The GP may have made 12 contact and may have said something like, "Well, you 13 know, once the funeral is over, and so on, please make 14 contact with me", and that has not been heard in quite 15 the way that the GP had intended or picked up, because 16 there are so many other things on the minds of the 17 families, sadly. 18 I think the particular embarrassing situation for 19 GPs is -- or indeed nursing staff, very often -- where 20 someone has died in hospital, not necessarily a child 21 but perhaps an adult, and the practice has not been 22 notified. That, unfortunately, does happen. 23 Q. Thank you. Just finally, one further question and that 24 is the question of the retention of parts of the body 25 after postmortems. It is something that occurs on 0062 1 occasion, and it is something that possibly members of 2 the College have had to deal with in dealing with 3 families who are addressing this situation as part and 4 parcel of the experience of a postmortem, or possibly 5 because they learn this has taken place at a later date. 6 Is this something that comes within the experience 7 of the College or yourself? 8 A. It has not done, in a general sense it would be an issue 9 that would be discussed by our Ethics Committee in 10 a general sense. I can see and understand that it would 11 be very distressing for parents to find out that tissue 12 had been kept without their knowledge, and I think the 13 key issue would seem to be the one of informed consent 14 and that if it is intended to retain tissue after 15 a postmortem, either for research purposes or teaching 16 or other -- for further investigation or further 17 examination, I would have thought it important that that 18 is explained to the parents at the time, rather than 19 find out subsequently. 20 Q. Do you yourself have any experience of how parents react 21 in being faced with such a discussion and such a dilemma 22 for them giving their permission or not? 23 A. Not on retention of tissue, but I have had experience of 24 hearing from hospital colleagues where even the 25 discussion of the postmortem itself is one that 0063 1 distresses many people, and if someone has died suddenly 2 but obviously has the criteria that one can issue 3 a death certificate, often relatives express relief that 4 a postmortem is not required, so I think, and again it 5 is understandable, but I think there is fear in some 6 ways of such procedures. 7 Q. Does that in turn then, as part of what you are saying, 8 impact upon the reluctance or possible reluctance to 9 discuss these matters openly with parents or relatives? 10 A. It may, but it should not. It is a very difficult issue 11 and there are difficulties in discussing it, but they do 12 still need to be discussed. 13 MISS GREY: Thank you. Dr Reith, I have been asking 14 a number of questions over almost a two-hour period. 15 Can I ask you: is there anything that you would like to 16 tell the Inquiry about, to draw to our attention, that 17 has not already been covered throughout the discussion 18 we have been having this morning? 19 A. There is nothing else that I am aware of that would be 20 supplementary to our written evidence, or indeed to the 21 questioning this morning. Just to say, if anything, as 22 the Inquiry unfolds, if there is anything that we can 23 help by providing information or whatever publications, 24 we are certainly happy to do that, and obviously one of 25 the things that has come up today is the issue of 0064 1 records of hospital visiting and BRI and just to confirm 2 we will obviously be as helpful as we possibly can to 3 the Inquiry. 4 MISS GREY: We would be grateful for that, and also we 5 touched upon this morning the question of coming back to 6 us on the subject of good practice on bereavement 7 counselling. Thank you very much. The Panel may have 8 some questions for you. 9 EXAMINED by THE PANEL: 10 MRS MACLEAN: Earlier on this morning, Miss Grey was 11 directing a number of questions to the issue of whether 12 it would be useful for general practitioners to have 13 information from specialist hospital services about the 14 outcomes of care provided there. I just wanted to check 15 that I understood the debate correctly. I thought that 16 your response was indicating that you thought that this 17 would not be helpful in cases of very rare conditions 18 such as the particular heart defects with which we are 19 concerned here. I found that confusing because my 20 expectation would have been the other way: that where 21 you are dealing with a common condition your local 22 knowledge will tell you where things go well, where 23 perhaps they might go less well, and that it might be 24 with the more rare conditions that it might be more 25 important for you to have some information coming to you 0065 1 from a hospital, in that your own experience, your own 2 local knowledge, will be more limited. If you can 3 clarify for me, I would be grateful. 4 A. Yes. Again, it is the nature of the information. 5 I think that if the information coming from the hospital 6 is about the nature of the condition and the management 7 and possible complications and so on, that that is 8 helpful and particularly helpful in rare conditions, 9 because you are correct that those are things where 10 developments may happen at a pace that does not come up 11 in textbooks and things. So I think information about 12 the progress that a particular patient is likely to take 13 is very helpful. Now many hospitals do, as I say, have 14 information sheets and so on. 15 I think where the information is less helpful -- 16 this is really what I was trying to tease out, and my 17 apologies if not successfully -- was that statistical 18 information about individual performance on procedures 19 that are very rare is difficult for the GP to interpret, 20 that if in this case for example there was a complex 21 cardiac procedure undertaken and that is put into some 22 sort of context about what a particular specialist's 23 success rate or otherwise is, if the next time 24 I encounter anything like that problem is five to ten 25 years later when clinical practice will have changed 0066 1 probably considerably, it does not relate back to that. 2 Does that clarify it? 3 Q. That is very helpful, thank you. 4 THE CHAIRMAN: Professor Jarman? 5 PROFESSOR JARMAN: I just wanted to develop that last 6 point. You have emphasised, and the documents emphasise 7 that our job as GPs is to act as the patient's advocate 8 and that there is at times very little objective 9 information. The interviews with consultants would not 10 be very available to the average GP, it is only local 11 knowledge. But if the information were of more common 12 conditions in which the number of cases were sufficient 13 for you to have confidence in the data and if there were 14 adjustment for case mix which you mentioned, would you 15 then think that information would be helpful for general 16 practitioners? 17 A. Yes, very much. I think that was the point I was trying 18 to make between the common and the rare. That the more 19 common conditions would be obviously of more day-to-day 20 relevance, if you like, to the GP. 21 PROFESSOR JARMAN: Thank you very much. 22 THE CHAIRMAN: Dr Reith, when Professor Jarman said "our 23 job" he was referring to the solidarity of GPs I think. 24 Our job on the Panel is somewhat different. I just 25 point that out for the record. 0067 1 We are very grateful to you for coming this 2 morning. You have come a long way and we have been much 3 assisted by what you have had to say. I reiterate that 4 you can contact us whenever you wish. 5 Two matters have come up which you have offered 6 your assistance on, but we are also grateful for your 7 offer in general of continued help, and that is very 8 important to us, to receive further thoughts from time 9 to time from you and others. 10 For this morning, we have nothing else, save for 11 me to repeat again, our thanks. If you could bear with 12 us for one moment while we listen to Mr Langstaff, then 13 we can withdraw. 14 MR LANGSTAFF: Sir, at 10.30 tomorrow morning -- I should 15 perhaps repeat that time, because it is, as was today, 16 away from our usual pattern -- at 10.30 tomorrow morning 17 we will have the advantage of hearing from Professor 18 Sir Terence English, whose name has featured in the 19 other strand of evidence we have been hearing in 20 Block 2, that is the evidence from the Home Office (sic) 21 and the Welsh Office, in relation to the Supra Regional 22 Services Advisory Group, the designation as 23 a supra-regional service of neonatal and infant cardiac 24 surgery in Bristol and its de-designation with effect 25 from 1st April 1994. 0068 1 He will be the only witness that we will have 2 tomorrow. Our expectation is that he may take well into 3 the afternoon, but how far depends very much upon the 4 way that the evidence goes. 5 I do not want to anticipate too much of next week, 6 but it may be helpful to say that on Monday -- this is 7 really again giving advance notice to those in the wider 8 audience -- we will begin by hearing from Professor Baum 9 of the Royal of Paediatrics and Child Health. 10 THE CHAIRMAN: Mr Langstaff, thank you. You mentioned the 11 Home Office. I think you meant the Department of 12 Health? 13 MR LANGSTAFF: I did. You are absolutely right to correct 14 me and I am very grateful. I had it in mind that we 15 started the Inquiry with the parents and we have moved 16 from Bristol towards Whitehall, and that is what was in 17 my mind. You are absolutely right to correct me. 18 THE CHAIRMAN: Yes, indeed. That has in fact been a feature 19 that we have sought to, as it were, trace from the 20 particular back to the general at policy level, and we 21 will suddenly find in Block 3 and Block 4 that we will 22 return back to the particular in Bristol. So I am 23 grateful to you for identifying that. 24 We will adjourn until tomorrow at 10.30. Again, 25 thank you very much. 0069 1 (12.50 pm) 2 (Adjourned until 10.30 am on Thursday, 13th May, 1999) 3 4 5 6 I N D E X 7 8 DR WILLIAM REITH (Sworn) 9 10 Examined by MISS GREY ......................... 1 11 Examined by THE PANEL ......................... 65 12 13 14 15 16 17 18 19 20 21 22 23 24 25 0070