Annex A > Chapter 12 - Waiting Lists > National guidelines
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National guidelines
1 The `Patient's Charter: Implementation Guidance' [1] introduced, with effect from 1 April 1992, three new patients' rights. Patients were:
- to receive detailed information on local health services including standards and maximum waiting times;
- to be guaranteed admission for treatment no later than two years from referral; and
- to have any complaints investigated and answered promptly.
2 Such rights were not legally enforceable rights. Prior to April 1992, patients needing or awaiting treatment did not, however, enjoy even these rights.
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Footnotes
[1] WIT 0159 0320 - 0328 ; `Patient's Charter: Implementation Guidance' HSG (92) 4