Final Report > Chapter 21: Introduction > Guiding principles underlying our approach and recommendations > Recognising the dedication of NHS staff

Recognising the dedication of NHS staff

13 Whatever the changes in the NHS in the course of its history, there have been certain constants. Principal among these is the dedication and commitment of those who work in and for the NHS. We acknowledge and wish to harness these qualities. What we are seeking is an NHS which will marshal these qualities fully in the service of the public and of patients: to create a partnership in which all respect the needs and claims of others. The changes which we recommend, therefore, are intended both to be in tune with the values of public service and to allow professionals in the NHS the opportunity, the time and the space to fulfil the commitment they have chosen to undertake. Furthermore, the changes must be backed in large part by incentives, since, in our view, the carrot always works better than the stick. Of course incentives in the public sector are not easy to fashion. But as soon as incentives are understood as not being confined solely to financial rewards for individuals, creative approaches can be adopted. We have sought to reflect this need for incentives in all that we propose.