Final Report > Chapter 28: Public Involvement Through Empowerment > Messages from Bristol

Messages from Bristol

• The absence of any system for consulting parents and learning from them denied the hospital a valuable source of information about the care and service it provided.
• The absence of mechanisms for involving parents and families effectively in the care of their children led many to feel excluded.
• The absence of a clearly identified person and a place to turn to, led to a sense of bewilderment in many parents.